At HGAD, our commitment to our clients goes beyond the completion of architectural design projects. We believe in building long-lasting relationships and providing exceptional after-sales service to ensure your satisfaction. Our after-sales service is designed to assist you with any questions, concerns, or support you may require post-project completion. Here’s an overview of our after-sales service:
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Communication Channels
1.1 We provide multiple communication channels to facilitate efficient and prompt assistance. You can reach out to us through email, phone, or in-person visits during our business hours. Our dedicated after-sales service team is here to address your inquiries and provide guidance.
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Clarifications and Modifications
2.1 If you have any questions or need clarifications regarding the architectural designs we provided, our after-sales service team is available to assist you. We are committed to ensuring that you fully understand the design intent and specifications of your project.
2.2 If, after project completion, you require modifications or additions to the architectural designs, we will work with you to assess the feasibility and provide recommendations. Additional fees and timeline adjustments may apply based on the nature and extent of the modifications.
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Technical Support
3.1 Our after-sales service team can provide technical support related to the implementation or execution of our architectural designs. Whether you need guidance on construction techniques, material selections, or coordination with contractors and suppliers, we are here to assist you.
3.2 We can also help address any challenges that may arise during the construction or implementation phase, offering our expertise and recommendations to ensure the successful realization of the design vision.
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Maintenance and Warranty Support
4.1 If you encounter any issues or require maintenance related to the architectural designs, our after-sales service team will work with you to assess the situation and provide appropriate solutions. This includes addressing any defects covered under our warranty and facilitating the necessary actions for resolution.
4.2 Please refer to our separate warranty page for more details on the warranty coverage and claims process.
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Continued Collaboration
5.1 Our after-sales service is not limited to immediate post-project completion. We value long-term relationships with our clients and are available to collaborate with you on future projects or design endeavors.
5.2 If you have new ideas or require further architectural design services, we are eager to work with you again to bring your vision to life.
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Client Feedback
6.1 We appreciate your feedback on our services and your overall experience with HGAD. Your feedback helps us continuously improve our processes and deliver even better service to our clients.
6.2 We encourage you to provide us with your feedback, suggestions, or testimonials through our preferred communication channels. Your input is highly valued and will contribute to our ongoing commitment to excellence.
At HGAD, we are dedicated to ensuring your satisfaction with our architectural design services. Our after-sales service team is here to support you every step of the way. Please feel free to contact us with any inquiries or assistance you may need.